Chan Tuff
Network Systems Engineer

Contact me

  • (614)806-4433
  • chan.tuff@yahoo.com
  • www.tuffcodes.com(Coming soon)
  • http://linkedin.com/in/chan-tuff-7895361b2

Education

  • 2021 - Present

    Working toward Bachelor's of Science Degree in Software Development

    Western Governors University

    • 2021 - 2021

    Google IT Support Professional Certificate

    Coursera Online

    1999 - 2001

    Associate of Applied Science in Computer Information Systems

    Technology Education College(Kaplan College)

Profile

My name is Chan(pronounced Shawn) and I am currently a Network Systems Engineer for the State of Ohio's Legislative Information Services. I transitioned into this role from IT Service Desk associate. I am skilled in resolving issues related to network, hardware/software applications, using effective analytical problem solving and customer service skills. I have a passion for coding and learning new technologies.

Experience

2013 - Present
State of Ohio

Network Systems Engineer

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations
• Performing disaster recovery operations and data backups when required
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems
• Replacing faulty network hardware components when required
• Maintaining, configuring, and monitoring virus protection software and email applications
• Monitoring network performance to determine if adjustments need to be made
• Conferring with network users about solving existing system problems
• Operating master consoles like What’s Up Gold and Solar Winds to monitor the performance of networks and computer systems
• Coordinating computer network access and use
• Designing, configuring and testing networking software, computer hardware, and operating system software

2019- 2020
Capital One

Senior Customer Service Rep II

• Handled incoming calls or inquiries from prospective or current customers
• Assisted customers with billing inquiries and payments
• Offered new products or services to fit each customer’s needs
• Resolved customers issues in timely manner and ensure customer understanding of statements

2010 - 2013
Safelite Group

IT Service Desk Level II

• Performed application troubleshooting, support for operating systems (Windows 7/XP), and regular desktop support related work. • Provided support for Microsoft Exchange, which included setting up email accounts; and maintenance in Outlook (providing users access to mailboxes)
• Monitored and managed applications including Microsoft Office products, McAfee anti-virus and Java
• Troubleshot functions within mainframe (printer issues, network connectivity, password resets). Worked on installing printers and other peripheral drivers and remote access networking
• Checked the users and policies on Active Directory, modified and/or removed access, added/removed computers from the domain, and re-set passwords
• Troubleshot issues with the KRONOS electronic timekeeping system; troubleshot punches that did not work correctly and pages that did not open
• Provided support for hardware that included PCs, printers (. Matrix and Laser printers), and print servers
• Troubleshot VPN (Juniper) issues. Applied knowledge of networks to troubleshoot issues
• Provided support for Internet Explorer v 6.0 and above
• Accepted inbound customer incidents/requests through the use of a Knowledge Base and individual research or team collaboration
• Entered incidents using ticketing system LanDesk and creating knowledge articles
• Handled 50-60 calls daily and closed approximately 80% of calls/tickets. Resolved tickets assigned by the Level I analyst

Interests

  • Coding
  • Biking
  • 🏈 Ohio State Football
  • Technology